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Terms of Service

Last updated: September 19, 2026

1. Acceptance of Terms

By enrolling in or using services provided by Easy & Convenient Trashporter, Inc. ("Company," "we," "our," or "us"), you ("Customer," "you") agree to be bound by these Terms of Service.

2. Description of Services

We provide valet trash and waste collection services, including the pickup and transport of properly bagged household waste from designated areas to approved disposal locations.

Services may include:

  • Scheduled valet trash pickup
  • On-demand trash pickup
  • Recycling assistance (where applicable)

3. Subscription & Billing

By subscribing, you agree to the following:

  • You authorize Easy & Convenient Trashporter, Inc. to charge your payment method on a recurring monthly basis for services.
  • Your subscription will automatically renew each month until canceled.
  • The current monthly rate will be clearly disclosed at the time of signup.
  • You will receive a confirmation of your subscription, including: recurring charge amount, billing frequency, and cancellation instructions.

Cancellation Policy

  • You may cancel your subscription at any time.
  • To avoid the next billing cycle, cancellation must be requested at least 48 hours prior to your billing date.
  • Cancellation can be completed by:
    • Email: cso@ectrashporter.com
    • Phone: (559) 400-1701
    • Online Portal with the cancel button

Post-Cancellation

  • You will continue to receive service through the end of your current billing period.
  • No partial refunds will be issued.

4. Payment Terms

  • All payments are processed securely via third-party providers such as Stripe.
  • You agree to maintain a valid payment method on file.
  • If a payment fails: we may retry the charge, service may be suspended until payment is resolved, and a reactivation fee may apply.

5. Service Requirements & Customer Responsibilities

To receive service, you agree to:

  • Place trash in securely tied bags
  • Use designated containers (if required)
  • Place trash in the approved pickup location by the required time
  • Ensure waste does not exceed weight or volume limits

Prohibited Items

We do NOT accept:

  • Hazardous waste
  • Chemicals or flammable materials
  • Construction debris
  • Biohazard materials

We reserve the right to refuse service for non-compliance.

6. Service Limitations

  • Service may be delayed or canceled due to weather conditions, safety hazards, or access restrictions.
  • We are not responsible for missed pickups due to improper placement, or overflowing or damaged bins not caused by our team.

7. Non-Payment & Suspension

If payment is not received:

  • Service may be immediately suspended
  • Your account may be marked inactive
  • A reactivation fee may be required to resume service

If applicable, we may coordinate with your property management regarding non-payment.

8. Refund Policy

  • All payments are non-refundable once a billing cycle begins.
  • Exceptions may be made at our sole discretion.

9. Liability Limitation

To the fullest extent permitted by law:

  • Easy & Convenient Trashporter, Inc. shall not be liable for indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the amount paid for services in the preceding billing period.

10. Indemnification

You agree to indemnify and hold harmless Easy & Convenient Trashporter, Inc. from any claims arising out of your misuse of the services, your violation of these Terms, or your placement of prohibited items for collection.

11. Property Management Relationships

If services are provided in coordination with a residential community:

  • We may communicate with property management regarding service participation or issues.
  • Some services may be subject to property-specific rules or requirements.

12. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of services constitutes acceptance of any changes.

13. California Consumer Rights

In accordance with California law:

  • You have the right to cancel your subscription at any time.
  • We will provide clear disclosures regarding automatic renewal terms.

For assistance, contact us at:
Email: cso@ectrashporter.com
Phone: (559) 400-1701

14. Contact Information

Easy & Convenient Trashporter, Inc.
Email: cso@ectrashporter.com
Phone: (559) 400-1701